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Troubleshooting the “Could Not Verify ID Token: State Not Found” Error in eSyllabus
Overview
Description: This article provides a solution for resolving the “Error: Could not verify ID token: State not found” message in eSyllabus when attempting to edit courses.
Estimated Time of Completion (ETOC): This task will take 2-3 minutes to complete.
Instructions
- Open Chrome and click the three dots in the top-right corner.
- Select Settings from the dropdown menu.
- Click on Privacy and security in the left sidebar.
- Select Third-party cookies.
- Ensure that “Allow third-party cookies” is enabled.
Troubleshooting
- Clear Browser Cache and Cookies: Go to Chrome settings, select Privacy and security, and click Clear browsing data. Choose Cookies and other site data and Cached images and files, then click Clear data.
- Disable Browser Extensions: Some extensions can interfere with eSyllabus. Try disabling extensions by going to More tools > Extensions in Chrome and see if the issue persists.
- Update Chrome: Ensure your Chrome browser is up to date by clicking on the three dots, selecting Help, and then About Google Chrome. If there’s an update available, install it.
- Try Incognito Mode: Open an incognito window by pressing Ctrl + Shift + N and try accessing eSyllabus there. This mode disables extensions and uses default settings.
- Use a Different Browser: If the issue persists, try accessing eSyllabus in a different browser, such as Firefox.
- Restart Your Device: Sometimes, a simple restart can resolve software issues.
Still Need Help?
If the issue persists, please don’t hesitate to reach out to our support team at ask@captechu.edu for further assistance.