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Resetting Your Microsoft 365 Password
Overview
Description: This guide provides step-by-step instructions for resetting your Microsoft 365 password in case you’ve forgotten it or need to update it for security reasons.
Estimated Time of Completion (ETOC): 10 minutes.
Instructions
- Navigate to the Password Reset Page
- Open your preferred web browser (e.g., Google Chrome, Microsoft Edge, Firefox).
- Go to the Microsoft 365 password reset page: https://account.captechu.edu.
- Start the Password Reset Process
- Click Reset Password
- Enter the first part of your Capitol email address (e.g., jdoe) and click Next.
- Verify Your Identity
- Answer your security questions or use your authenticator.
- Reset Your Password
- Enter a new password that meets Microsoft’s security requirements:
- At least 8 characters long.
- Contains a combination of uppercase and lowercase letters, numbers, and special characters.
- Confirm the new password by entering it again and click Next.
- Enter a new password that meets Microsoft’s security requirements:
- Complete the Reset
- You’ll receive a confirmation message that your password has been reset successfully.
- Click Sign In to log into your Microsoft 365 account with your new password.
- Recovery questions not working:
- The answers are case sensitive, make sure you capitalize everything correctly.
- Not receiving authentication code:
- Did you get a new phone or phone number? If so, you will need to call in.
- (888) 522-7486 when prompted, select option 6 then option 2.
- Did you get a new phone or phone number? If so, you will need to call in.
Troubleshooting
- Recovery questions not working:
- The answers are case sensitive, make sure you capitalize everything correctly.
- Not receiving authentication code:
- Did you get a new phone or phone number? If so, you will need to call in.
- (888) 522-7486 when prompted, select option 6 then option 2.
- Did you get a new phone or phone number? If so, you will need to call in.
Still Need Help?
If you are still unable to reset your password, please contact IThelp@captechu.edu or call us at (888) 522-7486 option 6 then option 2