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Setting Up Multi-Factor Authentication (MFA) for Microsoft 365
Overview
Description: This article provides a step-by-step guide to setting up Multi-Factor Authentication (MFA) for your Microsoft 365 account, adding an extra layer of security by requiring a secondary method of verification in addition to your password.
Estimated Time of Completion (ETOC): 15 minutes.
Instructions
- Log in to Microsoft 365 Security Settings
- Open a browser and navigate to https://aka.ms/MFASetup.
- Log in with your school credentials.
- Set Up Your Authentication Method
- You’ll be prompted to set up MFA after logging in. Select your preferred method:
- Mobile App:
- Select “Mobile App” and click “Set up.”
- Download the Microsoft Authenticator app from your device’s app store (Google Play or Apple App Store).
- Open the app, choose Add Account, and scan the QR code displayed on your screen.
- Confirm by entering the generated code.
- Phone Authentication:
- Select “Phone” and enter your mobile number.
- Choose Text me a code or Call me for verification.
- Enter the code sent to your phone or answer the call to complete the setup.
- Mobile App:
- You’ll be prompted to set up MFA after logging in. Select your preferred method:
- Test Your MFA Setup
- After setting up, Microsoft will prompt you to test your MFA method.
- Complete the test by verifying your account using your selected method.
- Confirm Your Backup Option
- If prompted, add a backup method (e.g., alternate phone number or email) for recovery purposes.
- Save Your Settings
- Ensure the setup is saved. You’ll now be required to verify your identity with MFA during future logins.
Troubleshooting
- No QR Code Appears: Refresh the page or try another browser.
- App Not Syncing: Ensure the Microsoft Authenticator app has internet access and notifications enabled.
- Verification Code Not Received:
- Double-check the phone number or email address entered.
- Ensure your phone can receive texts or calls.
- Browser Issues: Clear your cache and cookies, or switch to an updated browser like Chrome or Firefox.
Still Need Help?
If questions persist, please reach out to IThelp@captechu.edu or submit a ticket at https://help.captechu.edu